16.6 Bank Alarm Response

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Directive 16.6 (issued/revised 10/1/2016) instructs the Centreville Police Department on a consistent response to bank alarms, specifying how alarms are received, verified, and handled. It requires QADES/dispatch to contact bank managers and use established verification steps (using the appropriate crime code if a crime is confirmed); gives hold-up alarm steps for verification and failed-verification notification to units; and directs responding officers to approach quickly but inconspicuously (avoid sirens and exercise extra caution when not using emergency signals), keep radio traffic brief and request a '10-3', follow the local bank alarm SOP on scene, and take appropriate action and request additional resources if a robbery is in progress or has just occurred.

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Centreville Police Department
Title: Bank Alarm Response Directive #: 16.6
Issued: 10.1.2016 Revised: 10.1.2016
Approved by: Charles M. Rhodes, Jr.
Chief of Police
A. Policy
To ensure all bank alarms requiring a law enforcement response are responded to in a consistent manner.
B. Procedure
1. Alarms may be received at the 9-1-1 center in multiple ways. These include telephonically from alarm
monitoring companies, auto dialers, citizens observing an audible alarm, or via radio from units in the
field.
2. During the course of questioning, should a monitoring company confirm with the protected premises
that an actual crime has occurred, the appropriate EPD code that applies to the situation shall be used
– not the code for the alarm activation.
3. Hold-Up alarm specific procedures and responsibilities:
a. When notified of an alarm, QADES shall attempt to make telephone contact with the manager or
head clerk of the bank.
b. Should the telephone be answered, the dispatcher will identify attempt to ascertain by way of
already established verification procedures if it is an actual crime in progress.
c. If dispatch has verified that it is not an actual crime in progress, they will advise and a business
representative will be asked to exit the business and contact responding officers
d. If dispatch, through the verification process, believes that the alarm is a crime in progress, they
will indicate to responding units that the verification process was failed.
4. Responding officer’s responsibilities
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a. Officers will respond to bank alarms as quickly and safely as possible and should not use the siren as
they approach the bank to reduce the likelihood that suspects will be aware of their response.
b. When responding without using the siren, the police vehicle is not considered an emergency vehicle
and extra caution should be used.
c. Radio transmissions will be kept brief. The responding units shall request a ’10-3’ on the channel.
d. Officers will try to arrive inconspicuously and the first-arriving officer will advise:
(1) other responding units where to respond; and
(2) the dispatcher of the locations of all officers.
e. Once on scene, officers will be guided by the local bank alarm response SOP.
f. If a robbery is in-progress or has just occurred, officers will take the appropriate action and request
additional resources as necessary.
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